Please make sure you have read the Terms and Conditions carefully to determine if you are eligible for a refund. If you are unsure please contact us at: info@naati.com.au
Refunds are requested through the myNAATI portal. To request a refund for a test you must first reject the test date to open it up for others. You will then be able to request a refund for the chosen test. Please log in to your myNAATI account and follow the steps below. The refund will go back to the original payment method.
Step 1
Select the ‘Manage My Tests’ icon
![](https://www.naati.com.au/wp-content/uploads/2023/07/1-1.png)
Step 2
Select ‘Manage’ next to the test to be rejected.
![](https://www.naati.com.au/wp-content/uploads/2023/07/2-1.png)
Step 3
Once in the details of the test you wish to reject, select ‘Change or Reject Test Date’ button.
![](https://www.naati.com.au/wp-content/uploads/2023/07/3.png)
Step 4
Select ‘Reject This Test Session’ button and follow the prompt to select ‘Reject’
![](https://www.naati.com.au/wp-content/uploads/2023/07/4.png)
![](https://www.naati.com.au/wp-content/uploads/2023/07/4.2.png)
Step 5
To complete your refund request, head back to the ‘Manage My Tests’ menu (Step 2). You will now see a ‘Request Refund’ button.
![](https://www.naati.com.au/wp-content/uploads/2023/07/5.png)
Step 6
- The refund will go back to the original payment method.
- If payment was by Direct Deposit, bank details should be entered here.
- Please make sure you have read and understood the Cancellation Policy in our Terms and Conditions before selecting ‘Request Refund’
![](https://www.naati.com.au/wp-content/uploads/2023/07/6.png)
Once selected, your refund request has been submitted. You will see this pop-up to confirm.
![](https://www.naati.com.au/wp-content/uploads/2023/07/7.png)